Monterey Peninsula College

Hospitality Supervision

Spring 2009 Courses
 (Certificate of Training offered by the Hospitality Department)

The Hospitality Supervision program is designed to prepare students/employees to become successful supervisors in a hospitality-related business environment.

 Upon successful completion of the program, students will be able to:

    • Assess a situation and make and communicate decisions or solve problems to result in a positive outcome.
    • Handle personal stress, organizational change, work and personal life balance, and maintain self confidence in the face of criticism.
    • Value diversity and create trust and respect in interpersonal relationships.

     

 * * * * *

Certificate of Training Requirements:                        

FACS 56  Life Management               3 units  

Skills to effectively manage and balance personal, family and work life including decision making, goal setting, conflict management, resource management, techniques for improving self-understanding and interpersonal relationships.  Course based on Stephen Covey's 7 Habits of Highly Effective People.                                                                                             

HOSP 63 Hospitality Supervision      1.5 units    

This course will help potential and current hospitality supervisors understand basic principles of management and apply them while

managing the resources of a lodging or food service operation.

Effective communication, supervisory responsibilities including evaluating and coaching, managing productivity and controlling labor

costs, managing conflict and change, and problem solving are topics

that will be included.

                                                                                  

HOSP 64 Customer Service              1 units  

This course includes techniques for providing service to meet customer’s needs and for enhancing customer satisfaction.  Customer service as the essence, not just the function, of an organization is emphasized.  Communication, problem solving, motivation and dealing with challenging customers are studied.                                                                                               

HOSP 65 Legal Issues in Hospitality   .5 unit 

 This course gives a brief introduction to hospitality law governing the legal rights of owners/operators and their responsibilities to consumers of their products and services.  Preventing legal problems and ensuring that the workplace is in compliance with laws and regulations will be covered.                                                                                  

HOSP 67 Accounting for Hospitality Managers       1 unit  

This course prepares the hospitality supervisor to manage his/her department budget, read and interpret revenue and income statements, and relate employee productivity to the bottom line.                                                            

                 

Total Units = 7

Total Class hours = 112

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

Monterey Peninsula College

HOSPITALITY SUPERVISION

        Certificate Courses   

 

 

www.mpchospitalityprogram.com

 

HOSPITALITY SUPERVISION                                                               

Hosp 63                                       5:30 - 8:30 pm      (eight sessions)            1.5  units 

Potential and current hospitality supervisors will learn and understand basic principles of management and apply them while managing the resources of a lodging or foodservice operation.  Effective communication, supervisory responsibilities including evaluating and coaching, managing productivity and controlling labor costs, managing conflict and change, and problem solving are topics that will be included.     

ACCOUNTING FOR HOSPITALITY MANAGERS                                 

·         Hosp 67                                5:30 - 8:30 pm      (four sessions)            1 unit

Prepares the hospitality supervisor  to manage his/her department budget, read and interpret revenue and income statements, and relate employee productivity to the bottom line.  

 

legal issues in hospitality    

·         Hosp 65                                 5:30 - 8:30 pm     (three sessions)           1  unit

A brief introduction to hospitality law governing the legal rights of owners/operators and their responsibilities to consumers of their products and services.  Preventing legal problems and ensuring that the workplace is in compliance with laws and regulations will be covered.  Begins Nov 30, ends Dec 7

 

The Hospitality Supervision program is designed to prepare students/employees to become successful supervisors in a hospitality-related environment.  Unit requirement for the certificate of completion is 7 units.  In addition to the courses listed above, requirements include FACS 56, Life Management, 3 units and HOSP 64, Customer Service, 1 unit. 

  

LIFE MANAGEMENT  (offered both fall and spring)

  • Facs 56                           11:00am – 12:30 pm    MW                         3 units

Skills to effectively manage and balance personal, family and work life including decision making, goal setting, conflict management, resource management, techniques for improving self-understanding and interpersonal relationships.  Full semester 

 

customer service (offered spring)                                                                   

·         Hosp 64                                         5:30 - 8:30  pm      Thursday (six sessions)  1  unit

This course includes techniques for providing service to meet customer’s needs and for enhancing customer satisfaction.  Customer service as the essence, not just the function, of an organization is emphasized.  Communication, problem solving, motivation and dealing with challenging customers are studied. Six sessions

 
 

Monterey Peninsula College and

the Monterey County Hospitality Association Education Committee present the Fall 2008

Hospitality Supervision series of courses

 

Take one or take them all; reserve Wednesday night for your professional development.  Check with your Human Resources Department or your manager for tuition assistance.  Work toward a certificate in Hospitality Supervision.  Remaining courses will be offered in Spring 2009.

 

Hospitality Supervision

Potential and current hospitality supervisors will learn and understand basic principles of management and apply them while managing the resources of a lodging or food service operation.  Effective communication, supervisory responsibilities including evaluating and coaching, managing productivity and controlling labor costs, managing conflict and change, and problem solving are topics that will be included.

Wednesdays, Aug. 27 through Oct. 15, 2008

5:30 pm to 8:30 pm, Monterey Peninsula College Room FC 104

Hospitality 63—1084               1.5 units of credit

 

 

Legal Issues In Hospitality

This course gives a brief introduction to hospitality law governing the legal rights of owners/operators and their responsibilities to consumers of their products and services.  Preventing legal problems and ensuring that the workplace is in compliance with laws and regulations will be covered. 

Wednesdays,  Oct. 22 through Nov. 5, 2008,  5:30 pm to 8:30 pm

Monterey Peninsula College Room FC 104

Hospitality 65—1085             .5 unit of credit 

 

 

Accounting for Hospitality Managers

This course prepares the hospitality supervisor to manage his/her department budget, read and interpret revenue and income statements, and relate employee productivity to the bottom line. 

 

Wednesdays, Nov. 12 through Dec. 10, 2008

5:30 pm to 8:30 pm, Monterey Peninsula College Room FC 104

Hospitality 67—1086               1.0 unit of credit

 

 

                          Call 646-4125 for information